Contact Us — Datapanda

Typical response time: within 24 hours on business days (Monday – Friday, CET).

Get in Touch

General Enquiries

Questions about the platform, features, or how to get started.

hello@datapanda.io

Support

Technical issues, account problems, or anything not working as expected.

support@datapanda.io

Billing & Plans

Questions about invoices, plan upgrades, or cancellations.

billing@datapanda.io

Partnerships

Agency partnerships, reseller programs, or integration enquiries.

partners@datapanda.io

Office Address

Digimark GmbH
Kolonnenstraße 8
10827 Berlin
Germany

Frequently Asked Questions

I can't log in to my account. What should I do?

First, try the "Forgot Password" link on the login page. If you still can't access your account, email support@datapanda.io with the email address you used to sign up.

My Instagram account connection stopped working.

Meta access tokens expire every 60 days. Go to Accounts in the app and reconnect your Instagram account via the "Reconnect" button. If the problem persists, contact support.

Can I get a refund?

Please read our Refund Policy for full details. Generally, we offer a 14-day refund window for annual plans. Monthly subscriptions are not refunded for the remaining period.

How do I delete my account and data?

You can delete your account and all associated data from Profile → Account Settings → Delete Account. If you need help, visit our Data Deletion page or email privacy@datapanda.io.

Do you offer discounts for agencies?

Yes! We have custom plans for high-volume agencies managing many accounts. Email us at partners@datapanda.io with details about your use case.

We'd love to hear from you.